When a Refund Is Available
A refund is available in three circumstances:
Non-delivery: If we accept an order, confirm a delivery date, and fail to deliver by that date without prior notice and a revised arrangement you have agreed to, the order qualifies for a full refund.
Specification failure not resolved through revision: If the delivered work does not match the component, specialisation track, or scope confirmed at the time of order, and the issue cannot be corrected through the revision process, the order qualifies for a full or partial refund depending on the extent of the shortfall.
Quality failure not resolved through revision: If the work does not meet a documented committee or programme standard after the full revision process has been completed, the order qualifies for a partial or full refund. The revision process must be completed before a refund is considered — refunds are not issued for first-draft submissions without a revision attempt.
When a Refund Is Not Available
Refunds are not available in the following situations:
After the revision process has produced compliant work: If revision requests have been submitted and addressed, and the delivered revision meets the documented committee or programme requirement, the order is considered complete.
For scope changes requested after delivery: If you ask for a substantially different deliverable after the original work has been delivered — a different topic, a different framework, a different chapter format — that is a new order, not a refund situation.
For orders where feedback has not been shared: If a committee or faculty advisor has returned work and you have not shared that feedback with us to allow the revision process to run, a refund is not available until the revision process has been completed.
For orders outside the 30-day revision window: Refund requests submitted more than 30 days after the original delivery date, where no revision request was submitted within that window, are not eligible. Contact us promptly if you receive committee feedback.
For dissatisfaction without a documented standard: Subjective writing preferences that are not tied to a specific, documented committee requirement or programme rubric criterion do not qualify for a refund.
How to Request a Refund
Contact us by WhatsApp or the contact form with your order reference, a description of the issue, and the documented standard (committee revision letter, faculty feedback, programme rubric) that the work did not meet. We will assess the request and respond within 3 to 5 business days.
If the revision process has not been completed, we will initiate a revision first. If the revision process has run and the documented issue remains unresolved, we will process the refund within 5 to 10 business days of confirming the refund is due. Refunds are issued to the original payment method and typically appear within 3 to 7 business days after processing, depending on your payment provider.
Questions about a specific order?
Contact us directly before submitting a refund request — most issues are resolved faster through the revision process. Reach us by WhatsApp or the contact form.
See also: money back guarantee · our policy · FAQ
Need expert help with your DNP capstone project?
Get Help NowCommon Questions
What is a DNP capstone project and how is it different from a PhD dissertation?
A DNP capstone project is a practice-focused doctoral scholarly project that applies evidence-based practice, quality improvement, or program evaluation methods to address a clinical problem. Unlike a PhD dissertation, which generates new knowledge through primary research, a DNP capstone translates existing evidence into practice change. It does not require original data collection in most cases and is evaluated on practice impact rather than research contribution.
Which DNP specialisation tracks do you support?
We support all 13 major DNP specialisation tracks: Family Nurse Practitioner (FNP), Adult-Gerontology Acute Care NP (AGACNP), Adult-Gerontology Primary Care NP (AGPCNP), Psychiatric-Mental Health NP (PMHNP), Pediatric NP (PNP), Neonatal NP (NNP), Women's Health NP (WHNP), Certified Nurse Midwife (CNM), Certified Registered Nurse Anesthetist (CRNA), Clinical Nurse Leader (CNL), Nurse Executive/Healthcare Leadership, Population Health, and Nursing Informatics.
Can you help with just one chapter of my DNP proposal or do I need the full project?
You can order help with any individual component: a single proposal chapter, just the PICOT question, just the IRB protocol, or just the data analysis section. You do not need to order the full project. Many students come to us mid-project needing targeted help with one specific deliverable.
Does my DNP capstone project need IRB approval?
Most DNP capstone projects are classified as quality improvement (QI) or program evaluation and do NOT require full IRB review under 45 CFR 46; they qualify for a QI determination or exempt status. However, the determination must be documented. We help you complete the QI determination checklist and, where needed, write the full IRB protocol for exempt or expedited review.